Customer Service Representative (m/f/x)


Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.

Help our customer in Fulda to achieve more efficient processes as a Customer Service Representative. In your position as Key-User SAP IS-U you are the first contact person for colleagues and the specialist department in maintaining and further developing the system!

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Job description


  • Taking over the coordination and optimization of customer service processes in the SAP IS-U billing system

  • Support for the introduction of new components, release upgrades and release changes

  • Processing of error messages in the system and writing requirements for the service providers to correct errors

  • Implementation of key figure and data evaluations from the systems

  • Preparation of reports and processing of complex customer requests in personal, telephone and written customer contact


  • Completed commercial training with experience in the application of energy accounting systems

  • Special legal and contractual knowledge in the energy industry (GVV, EnWG, GPKE, GeLi Gas, MsbG, etc.)

  • Very good knowledge of the SAP IS-U billing system as well as the common EDP systems (CRM, MS Office) would be an advantage

  • Experience in project work and (IT) technical problem-solving competence

  • Strong analytical capability


  • Varied activity in a modern working environment

  • Flextime, 39-hour week and trust-based working time model with overtime account and 30 days of vacation

  • Targeted employee development with tailor-made training opportunities allowance for lunch in our in-house bistro

  • Company pension scheme with interesting subsidy models

  • Attractive remuneration according to the collective agreement for utilities (TV-V)

  • Regular health days 


  • WorkplaceFulda
  • Occupational Area Administration
  • ContractPersonnel placement
  • Job-ID5412


Mandy HildebrandtRecruitment Consultant

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+49 351 795 808 288

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20 years ARTS