Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.
Are you looking for a new professional success? Then you can look forward to an exciting challenge with our customer in Hamburg and apply for a position at the IT Service Desk today.
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Analysis, prioritization and processing of IT disturbances and requests as a single point of contact
Acceptance of IT requests and processing and documentation in the central ticket system ServiceNow
Coordination of the tasks for processing the request within the ticket system
Troubleshooting or order processing within the scope of the Service Desk competencies
Collaboration in the rental of rental hardware
Completed training as an IT specialist for system integration, IT systems management assistant or alternatively a comparable qualification
Professional experience in a comparable position is an advantage
Experience in 1st level support or in the Service / User Help Desk desirable
Knowledge in the areas of network technology, operating and ticket systems as well as PC hardware
Good knowledge of MS Office
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