Engineer Customer Support (m/f/x)


With a high level of motivation and the best expertise available, the employees of ARTS work on a daily basis to realise the vision of our customers. More than 500 ARTS employees at 25 international locations define the future of technology today, working actively alongside internationally active high-tech companies. Together with ARTS you too can make your career a calling.

For our customer Airbus Secure Land Communications GmbH we are looking for an Engineer in Customer Support in Sulzbach near Frankfurt am Main, who has the ability to integrate into a team and always shows a sense of responsibility!

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Job description


  • Processing of incidents and service requests

  • Analysis of fault messages

  • Solution of technical problems via remote diagnosis or remote access or by means of test systems

  • Working with on-site support, product development and subcontractors to troubleshoot operational systems

  • Ensuring compliance with all contractually agreed service levels


  • Completed studies in computer science, electrical engineering, communications engineering or technician with a focus on communications engineering

  • Many years of professional experience in IT, network and system administration

  • Several years of professional experience in 2nd/3rd level support and IP routing and switching

  • First professional experience in roll out and support of digital mobile radio systems such as GSM, GPRS, UMTS, LTE or TETRA

  • Very good knowledge of CRM, Trouble Ticket System, server virtualization, Linux administration, T Security, databases and database based applications

  • Business fluent German and experienced English

  • Willingness to travel on occasional business trips


  • Permanent employment contract
  • Close personal cooperation
  • Payment according to the Equal Pay model
  • 30 days holiday from Equal pay
  • Bonuses and allowances above standard rates from Equal Pay
  • Annual bonus payments
  • Company pension scheme with employer contributions
  • Employee parking spaces
  • Flexible hours account


  • WorkplaceSulzbach
  • Occupational Area IT
  • ContractTemporary employment
  • Job-ID5391


Mandy HildebrandtRecruitment Consultant

Send email
+49 351 795 808 288

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Career paths with ARTS


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