IT 2nd Level Supporter (m/w/d)

2021/08/01

With a high level of motivation and the best expertise available, the employees of ARTS work on a daily basis to realise the vision of our customers. More than 500 ARTS employees at 25 international locations define the future of technology today, working actively alongside internationally active high-tech companies. Together with ARTS you too can make your career a calling.

Do you have a proactive approach, a high service orientation and a strong team spirit? Then you are exactly the right candidate for us. Because we are looking for an IT 2nd Level for our customer in Nuremberg. We are looking forward to your application!

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Job description

Tasks

  • Support of worldwide customers in the Windows Client environment (2nd level)

  • Error analysis and solution finding of any client-related messages (only technical, no content application support)

  • Software installation manually and via software distribution

  • User support via remote administration

  • Administration of print servers

  • Administration of the Mobile Device Management Platform

  • Implementation of Windows Client installations

  • Documentation and further development of service processes

Requirements

  • Completed vocational training as IT specialist for system integration

  • Alternative career changer with already professional IT support experience

  • Very good knowledge of Microsoft operating systems (client) and BackOffice products

  • Good knowledge of TCP/IP, DNS, DHCP, Active Directory and VPN

  • Know How in Client Support

  • ITIL knowledge is advantageous

  • Experience in dealing with customers on the phone and with ticket systems

  • Team player with IT affinity

Services

  • Varied activities with own creative freedom

  • Exciting internal development opportunities

  • Flexible trust-based working hours with compensatory time off

  • Friendly and open corporate culture

  • Employer-financed insurance benefits

  • Various home office models

  • Sabbatical account for a professional time-out

  • Attractive employee offers at partners, e.g. DriveNow, Car2Go, Fitness First, etc.

Jobdetails

  • WorkplaceNuremberg
  • Occupational Area IT
  • ContractTemporary employment
  • Job-ID6243

Contact

Isabel PaschkeRecruitment Consultant

Send email
+49 351 / 795 808 280

apply now

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