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IT Change Manager (m/f/x)

2021/14/04

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Bringing fresh impulses into the area of IT change management, delivering tangible results and always keeping an eye on the people - that's exactly what you do. Then we need to get to know you. Apply now as IT Change Manager for the head office in Berlin.

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Job description

Tasks

  • Support in the design, automation, maintenance and continuous improvement of the service, request fulfillment process as well as the entire IT change management process chain

  • Participation in the harmonization of process interfaces (e.g., to release management, IT emergency management)

  • Optimization and technical development of IT change management tools and ticket systems

  • Definition of key performance indicators for controlling and reviewing processes as well as process strategy goals

  • Acceptance, evaluation, legitimization, scheduling as well as monitoring of the implementation of all IT-Changes

  • Planning, scheduling, execution of (Emergency) Change Advisory Boards as well as preparation of formal approvals of changes at agreed points

  • Contact person for all questions regarding the IT change management process and ensuring process compliance

  • Carrying out regular quality assurance measures (Post Implementation Review)

Requirements

  • Completed studies preferably with a focus on computer science, business informatics, administrative informatics, IT management or business administration with a minor in computer science or similar.

  • Many years of professional experience in the relevant field

  • Sound experience with IT change management systems and ticket systems, such as the ServiceNow tool

  • Knowledge of classic and agile project methods as well as ITIL-based processes, preferably with ITIL v4 certification

  • Awareness of complex, technical and business contexts

  • Independent working style and sense of responsibility

Services

  • Participation in the redesign of the future of freeways in Germany
  • Unlimited employment contract
  • Attractive remuneration in accordance with the TV-A company collective agreement
  • Payment of a 13th month salary
  • Retirement provision with VBL
  • 30 days vacation and a working time of maximum 39h/week
  • Flexible working hours through flexitime model
  • Very good opportunities for professional development
  • Good compatibility of family, work and private life
  • Availability of JobTickets for public transport

Jobdetails

  • WorkplaceBerlin
  • Occupational Area IT
  • ContractDirect entry at our customer
  • Job-ID5860

Contact

Tatjana RothTeamlead Recruitment

+49 351 795 808 21

apply now

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