IT Service Level Manager (m/f/x)


As an expert in HR services, ARTS enables high-tech companies worldwide to achieve more effective and efficient processes by recruiting the best minds. One of our clients is the Autobahn GmbH of the German federal government, which plans, builds, operates, manages and finances the entire German federal motorway network of about 13,000 km. People with innovative ideas and visions work here. People who, with their knowledge and their drive, make technical successes possible - people like you!

You want to take responsibility? Take up the challenge as a new Team Leader in the area of Service Level Agreement (SLA) / Service Catalog Management at our customer in Berlin and take over the disciplinary and professional leadership of a team of 3 employees.

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Job description


  • Development and implementation of the IT process organization

  • Design, implementation, provision and maintenance of a central source of information for the service catalog

  • Creation and maintenance of guidelines, principles and definitions for IT service packages

  • Planning, coordination and monitoring of all operational activities in the context of SLA management

  • Creation of a framework for service measurability

  • Development of procedures, a performance indicator system and tools for measuring service goods

  • Definition and maintenance of the overall schedule for service monitoring and reporting

  • Design and continuous development of a service dashboard for documentation and reporting of all service activities

  • Analysis and evaluation of suggestions for improvement based on operational activities


  • Completed studies with a focus on computer science, business informatics, administrative informatics, IT management, business administration with minor in computer science or similar

  • Many years of professional experience in IT service management, preferably with focus on service catalog and SLA management

  • Several years of experience in the professional and/or disciplinary management of (project) teams

  • Expert knowledge of SLAs as well as an awareness of information technology and business management issues

  • Profound knowledge in IT Service Management, preferably with advanced certification in ITIL v4

  • Willingness to travel on business within Germany

  • Strong documentation skills and the ability to clearly aggregate and present data


  • Participation in the redesign of the future of freeways in Germany
  • Unlimited employment contract
  • Attractive remuneration in accordance with the TV-A company collective agreement
  • Payment of a 13th month salary
  • Retirement provision with VBL
  • 30 days vacation and a working time of maximum 39h/week
  • Flexible working hours through flexitime model
  • Very good opportunities for professional development
  • Good compatibility of family, work and private life
  • Availability of JobTickets for public transport


  • WorkplaceBerlin
  • Occupational Area IT
  • ContractDirect entry at our customer
  • Job-ID5862


Mandy HildebrandtRecruitment Consultant

+49 351 795 808 288

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