IT Support Employee (m/f/x)


Give your career a head start within an international and innovative working environment with ARTS. As experts in engineering and production services, engineering consulting and HR services within the most diverse of high-tech industries, ARTS is familiar with the market requirements with regard to quality, and offers innovative services.

Do you have a proactive way of working and are you a lateral thinker with a high service orientation and strong team spirit? Then you are exactly the right candidate for us. Because we are looking for an IT Support Employee for our customer in Hamburg. We are looking forward to your application!

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Job description


  • Fault acceptance for software and hardware problems in the service desk

  • Prioritization, classification and documentation of malfunctions in the ticket system

  • Error analysis and solution finding through remote support

  • Forwarding of faults to downstream units

  • Maintenance and documentation in the knowledge data back

  • Support in the processing of IT projects

  • Optimization of operating processes and structures


  • Completed training in the IT sector, e.g. as IT specialist or comparable

  • Experience in 1st or 2nd level IT support

  • Secure handling of Windows 7/10 and MS Office

  • Good knowledge in handling ticket and remote tools

  • Know-how in the area of Active Directory and Exchange

  • Advanced knowledge of standard hardware

  • Knowledge of ITIL, LAN, WAN and VPN desirable

  • Very good German and good English skills

  • English language skills are an advantags


  • Varied activities with your own creative freedom and exciting internal development opportunities

  • Flexible trusted working hours without time recording and with time off compensation

  • Trusting and open corporate culture

  • Employer-financed insurance benefits

  • Various home office models

  • Sabbatical account for an uncomplicated professional time-out

  • Coachings and other support through family service

  • Uncomplicated employee offers with partners, e.g. DriveNow, Car2Go, Fitness First, etc.


  • WorkplaceHamburg
  • Occupational Area IT
  • ContractTemporary employment
  • Job-ID5973


Jonathan FörsterRecruitment Consultant

Send email
+49 351 795 808 14

apply now

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Career paths with ARTS


20 years ARTS