IT Support Employee (m/f/x)

2020/17/07

Experts from within all sectors work together at ARTS to tailor make innovations, today. As experts in engineering and production services, engineering consulting and HR services, more than 500 ARTS employees at 25 project sites support high-tech companies to realise their projects to a high level of expertise on a daily basis.

With your practical knowledge you support the digitalisation of the housing industry and score points with maximum motivation! Apply for a job as an IT Support Employee at our customer in Bremen.

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Job description

Tasks

  • Support of customers in the application of the software solution

  • Acceptance, classification, clarification and administration of customer enquiries (ticket system, telephone, e-mail, remote maintenance)

  • Forwarding of further support requests to downstream departments

  • Elaboration and documentation of solutions (FAQ) and hints for improvement of the software

  • Support of quality assurance measures and implementation of functional tests

Requirements

  • Commercial training (preferably in the housing and real estate industry)

  • Experience with process-controlled applications / ERP systems is an advantage

  • Ideally, initial knowledge in the areas of user support

  • Confident, confident and friendly appearance on the phone

  • High customer orientation and team spirit

Services

  • Permanent position for an indefinite period

  • Company pension scheme

  • Continuous training and further education

  • Flexible working hours

  • Company fitness offer

Jobdetails

  • WorkplaceBremen
  • Occupational Area IT
  • ContractPersonnel placement
  • Job-ID5428

Contact

Sven TrippnerRecruitment Consultant

Send email
+49 351 795 808 286

apply now

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