Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.
Expand your professional success as an IT Supporter in Hamburg. Convince our customers of your distinctive customer and service orientation as well as your profound knowledge in the IT sector.
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Acceptance of disturbances by telephone and e-mail regarding software and hardware problems
Working in the ticket system
Error analysis and solution finding through remote support
Forwarding of IT faults to downstream units and administration in the Active Directory
Software assignment by means of software deployment, e.g. Microsoft SCCM
Installations, configurations and upgrades of hardware and software
Support in the terminal equipment area on site at the customer
Instruction of the IT users in the handling of new end devices
Completed training in IT or a comparable qualification
Experience in 1st or 2nd level support
Secure handling of Windows 7/10, Microsoft Office and mobile devices (iOS, Android)
Good knowledge in handling ticket and remote tools
Advanced knowledge of standard hardware
Knowledge of ITIL, LAN, WAN and VPN desirable
Very good knowledge of German
English language skills are an advantage
Varied activities with scope for creativity and internal development opportunities
Flexible trusted working time without time recording, but with time off in lieu
Trusting and open corporate culture
Employer-financed insurance benefits
Various home office models
Sabbatical account for a career break
Coachings and other support through family service
Employee offers with partners, e.g. DriveNow, Car2Go, Fitness First, etc.
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