Provider Manager (f/m/x)


As an expert in HR services, ARTS enables high-tech companies worldwide to achieve more effective and efficient processes by recruiting the best minds. One of our clients is the Autobahn GmbH of the German federal government, which plans, builds, operates, manages and finances the entire German federal motorway network of about 13,000 km. People with innovative ideas and visions work here. People who, with their knowledge and their drive, make technical successes possible - people like you!

Negotiating skills and good communication skills are among your major strengths, as are an analytical mindset and an understanding of process-oriented contexts. If so, you will be able to use your know-how to support our customer in Berlin as Provider Manager.

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Job description


  • Support of the team management in establishing, managing and maintaining strong business relationships

  • Control of the assigned IT service providers in the conception, introduction and provision of IT operation services

  • Coordination with other povider managers and the team leadership, especially in the development of a multi-provider control system

  • Support in the evaluation and selection of IT service providers with regard to further cooperation based on defined KPI systems in SLAs and OLAs

  • Collaboration in market analyses, in the implementation of contract and license management and in the definition of selection criteria

  • Technical management of the IT service providers and escalation to the team management if necessary

  • Participation in working groups


  • Successfully completed studies, preferably with a focus on business informatics, economics, business administration or corresponding work experience in the management of external IT service providers

  • Professional experience in (multi-) provider management and sourcing

  • Expertise in business relationship and stakeholder management

  • Initial knowledge and experience in service management, IT project management and ITIL

  • Willingness to travel on business within Germany


  • Participation in the redesign of the future of freeways in Germany
  • Unlimited employment contract
  • Attractive remuneration in accordance with the TV-A company collective agreement
  • Payment of a 13th month salary
  • Retirement provision with VBL
  • 30 days vacation and a working time of maximum 39h/week
  • Flexible working hours through flexitime model
  • Very good opportunities for professional development
  • Good compatibility of family, work and private life
  • Availability of JobTickets for public transport


  • WorkplaceBerlin
  • Occupational Area IT
  • ContractDirect entry at our customer
  • Job-ID5755


Tatjana RothTeamlead Recruitment

+49 351 795 808 21

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Career paths with ARTS


20 years ARTS