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Director CX Consultant (m/f/x)

2021/22/12

Our clients' challenge is our challenge. As a leading provider of HR services, turnkey industry solutions and innovative organisational concepts, we have been supporting a wide range of high-tech industries for more than 20 years. In doing so, we integrate forward-looking solution concepts within the framework of personnel placement for the competitive edge of our customers.

IDEA FINDER & SOLUTION PROVIDER WANTED!
Do you like to keep an eye on the big picture and know how to act as a solution finder? Do you always have the product and the user in mind? Here is your chance. With a love of the IT world, team spirit and, above all, the joy of demonstrating creative, innovative solutions to demanding customers and suppliers with your expertise, you will make a significant contribution to the corporate success story of our client in Frankfurt am Main as Director CX Consultant.

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Job description

Tasks

  • First point of contact for joint project visions of major customers on a national as well as international level for CX programs

  • Creation of IT functional concepts according to customer requirements

  • Support and implementation of own CX software

  • Strategic development and expansion of the CX area

  • Optimization of processes and workflows

  • Further development of the relevant product range

  • Documentation and reporting of results

  • Taking responsibility for an approx. five-person team of consultants and leading meetings within the project team

Requirements

  • Successfully completed degree in computer science, business informatics or comparable professional training in the IT environment

  • Several years of professional experience in project management, CX consulting and/or requirements engineering

  • Expertise in the international SaaS environment and an agile way of working with Scrum

  • Experience in leading teams and managing departments in the field of IT is desirable

  • Fluent in German and English

  • Communicative team player with strong customer orientation as well as structured and analytical way of thinking

  • Strategist with an affinity for numbers and quick comprehension skills

Services

  • Intensive and individual training

  • High degree of personal responsibility and decision-making freedom

  • Challenging, international CX projects for well-known customers (including corporate groups)

  • Opportunities for further development within the company

  • Regular training and further education opportunities

  • Attractive remuneration according to qualification and experience

  • Contribution to company pension scheme

  • Very good work-life balance through home office options

  • Varied and exciting areas of responsibility

  • Friendly team with flat hierarchies

  • Central office in the heart of Frankfurt with good public transport connections

  • Free drinks, such as water and coffee

  • PlayStation 5, discounted gym, JobRad

Jobdetails

  • WorkplaceFrankfurt on the Main
  • Occupational Area IT
  • ContractDirect entry at our customer
  • Job-ID9006

Contact

Victoria PaulRecruitment Consultant

Send email
+49 351 795 808 38

apply now

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