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IT Employee in 1st and 2nd Level Support (m/f/x)


With a high level of motivation and the best expertise available, the employees of ARTS work on a daily basis to realise the vision of our customers. More than 500 ARTS employees at 25 international locations define the future of technology today, working actively alongside internationally active high-tech companies. Together with ARTS you too can make your career a calling.

Do you have a deep passion for IT related topics? Do you enjoy documentation and have great organizational skills? Then you are exactly the right candidate for us! Because we are looking for an IT Employee in 1st and 2nd Level Support in Hamburg.

Take advantage of your opportunity for a permanent job with our customer, Datagroup Hamburg GmbH, because after the fixed term until 31.12.2021, there is the possibility of extension or takeover.

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Job description


  • Incident acceptance for software and hardware problems in the service desk and forwarding to downstream units

  • Prioritization, classification and documentation of faults in the ticket system

  • Error analysis as well as bringing about initial solutions through remote support

  • Software assignment by means of software deployment, e.g. Microsoft SCCM

  • Carrying out installations, configurations and upgrades of hardware and software

  • Maintenance and documentation in the knowledge database

  • Support of IT projects

  • Continuous optimization of operational processes and structures


  • Completed vocational training in the IT sector or comparable

  • Experience in 1st or 2nd level support

  • Sound knowledge of standard hardware

  • Knowledge of ITIL, LAN, WAN and VPN is desirable

  • Know-how in dealing with ticket and remote tools

  • Confident handling of Windows 7/ 10, Microsoft Office and mobile devices (iOS, Android)

  • Proficient German language skills, English language skills are an advantage

  • Communicative team player with a solution-oriented approach to work


  • Varied activities with own creative freedom

  • Exciting internal development opportunities

  • Flexible trust-based working hours with compensatory time off

  • Friendly and open corporate culture

  • Employer-funded insurance benefits

  • Various home office models

  • Sabbatical account for a career break

  • Attractive employee offers with partners, e.g. DriveNow, Car2Go, Fitness First, etc.


  • WorkplaceHamburg
  • Occupational Area IT
  • ContractTemporary employment
  • Job-ID7719


Isabel PaschkeRecruitment Consultant

Send email
+49 351 / 795 808 280

apply now

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20 years ARTS