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IT Specialist Application Support SAP/DMS (m/w/d)


Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.

Are you able to process tasks analytically and do you have a high affinity for IT with the enthusiasm to quickly familiarise yourself with new IT services? You are also very independent, self-reliant and enjoy working in a team? Then you should not miss this opportunity. Apply for the position IT Application Support SAP/DMS in Hamburg and look forward to a relaxed and supportive working environment!

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Job description


  • Analysis and resolution of fault reports after preparation of the service desk (1st level support)

  • 2nd level support for the IT services for which you are responsible and coordination with 3rd level support (suppliers)

  • Support and advice of users regarding service requests

  • Service responsibility for dedicated IT services

  • Takeover of new IT services

  • Supporting the service manager in optimising services and processes

  • Carrying out user training and briefing external partners (e.g. service desk staff)

  • Project support and collaboration


  • Successfully completed vocational training as an IT specialist or similar

  • Several years of professional experience in IT application management and support

  • Confident handling and experience with ITSM solutions and processes

  • Good knowledge of ECM/DMS, SAP DMS/Archive-Link and MS Office

  • Knowledge of one or more SAP modules as well as the application OTRS desirable

  • Expertise in ITIL, especially in the area of service operation, certification desirable

  • Very good German and English skills

  • Team player with analytical skills


  • Interesting and autonomous tasks

  • Security in an expanding family business

  • Personal and professional development

  • Pension subsidies, HVV-ProfiTicket

  • Comprehensive company health management

  • Wide range of company sports activities

  • Company restaurant

  • Air-conditioned office with state-of-the-art equipment

  • Flexible working hours

  • Dynamic and motivated team


  • WorkplaceHamburg
  • Occupational Area IT
  • ContractDirect entry at our customer
  • Job-ID7127


Sven TrippnerRecruitment Consultant

Send email
+49 351 795 808 286

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