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IT Support Employee (m/f/x)


Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.

Do you have a deep passion for IT related topics? Do you enjoy documentation and have great organizational skills? Then you are exactly the right candidate for us! We are looking for an IT Support Employee in Dresden.

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Job description


  • Handling of in-house support for all end users in case of malfunctions, problems and questions

  • Receiving and prioritizing requests and faults via telephone or ticket system

  • Carrying out a qualified error analysis

  • Problem solving within the scope of 1st & 2nd level support

  • Documentation of changes made

  • Replacement, installation and maintenance of hardware and software in the client area


  • Successfully completed vocational training in the IT field or comparable professional experience

  • Application-ready experience in first level user support

  • Sound knowledge of Windows and MS Office

  • Ready-to-use knowledge of English

  • Communicative team player with a strong service orientation


  • Challenging projects in a medium-sized value-oriented company

  • Detailed and carefully supervised induction

  • Professional and personal development opportunities through project responsibility or as a technical specialist

  • Flexible working hours and mobile working

  • Financial participation in the success of the company

  • Employer-financed company pension scheme

  • Health management

  • Meal allowance for the in-house canteen

  • Free drinks

  • Job ticket

  • Assumption of childcare costs until school enrollment


  • WorkplaceDresden
  • Occupational Area IT
  • ContractDirect entry at our customer
  • Job-ID7750


Victoria PaulRecruitment Consultant

Send email
+49 351 795 808 38

apply now

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