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IT Support Manager (m/f/x)


As an expert in HR services, ARTS empowers high-tech companies around the world with the best minds to create more powerful and efficient processes within the framework of personnel placement. For our well-known client in Wiesbaden, we are looking for people with creative ideas and visions. People who make success possible with their knowledge and drive - people like you!

Living out innovative ideas and using your passion to show demanding customers sophisticated solutions - that's your utopia? Your heart beats for the IT world and you like to bear responsibility? Seize your chance and successfully drive your team forward with know-how, passion, empathy and foresight as IT Support Manager and thus contribute significantly to the corporate success story of our client.

Remuneration is based on individual qualifications in accordance with pay group 13 of the collective agreement for the public sector (TVöD).

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Job description


  • Technical management of the 1st and 2nd level support team for the users of the IT applications in the register census

  • Coordination of personnel deployment

  • Definition, control and optimization of the service operation processes (e.g. incident management) according to ITIL for all productive IT systems in the register census

  • Central contact for escalation management in the event of an incident

  • Interaction with relevant stakeholders (e.g. test, change and release management)  

  • Management of the operational tasks of the "IT Support" subproject (including the timely handling of incidents)

  • Operational support (especially for major incidents)

  • Optimization and establishment of stakeholder-related incident reporting


  • Completed scientific studies (Master) or equivalent degree (e.g. Magister/Dipl.-Uni), preferably in computer science

  • First advanced in-depth knowledge in IT support/incident management is desirable

  • Experience with IT service management processes according to ITIL (at least ITIL v3 Foundation Level) and in handling ITSM tools (CMDB) as well as ticket systems (setup, structure, function, reports)

  • Knowledge and experience in the analysis and standardization of operational processes in the IT environment and their introduction or optimization

  • Good knowledge in IT project management as well as experience in using Jira, Confluence or similar systems


  • Family-friendly employer with a very good work-life balance

  • Flexible working hours

  • Possibility for home office

  • 30 days vacation/year

  • Responsible and varied activities

  • Creative work in a highly motivated team

  • Attractive social benefits

  • Wide range of advanced training

  • Promotion of professional equality between women and men

  • Good transport connections and employee parking

  • Canteen with regional specialties


  • WorkplaceWiesbaden
  • Occupational Area IT
  • ContractDirect entry at our customer
  • Job-ID8193


Mandy HildebrandtRecruitment Consultant

Send email
+49 351 795 808 288

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