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IT Supporter (m/f/x)


Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.

Expand your professional success as an IT Supporter in Hamburg. Convince our customers of your distinctive customer and service orientation as well as your profound knowledge in the IT sector.

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Job description


  • Acceptance of disturbances by telephone and e-mail regarding software and hardware problems

  • Working in the ticket system

  • Error analysis and solution finding through remote support

  • Forwarding of IT faults to downstream units and administration in the Active Directory

  • Software assignment by means of software deployment, e.g. Microsoft SCCM

  • Installations, configurations and upgrades of hardware and software

  • Support in the terminal equipment area on site at the customer

  • Instruction of the IT users in the handling of new end devices


  • Completed training in IT or a comparable qualification

  • Experience in 1st or 2nd level support

  • Secure handling of Windows 7/10, Microsoft Office and mobile devices (iOS, Android)

  • Good knowledge in handling ticket and remote tools

  • Advanced knowledge of standard hardware

  • Knowledge of ITIL, LAN, WAN and VPN desirable

  • Very good knowledge of German

  • English language skills are an advantage


  • Varied activities with scope for creativity and internal development opportunities

  • Flexible trusted working time without time recording, but with time off in lieu

  • Trusting and open corporate culture

  • Employer-financed insurance benefits

  • Various home office models

  • Sabbatical account for a career break

  • Coachings and other support through family service

  • Employee offers with partners, e.g. DriveNow, Car2Go, Fitness First, etc.


  • WorkplaceHamburg
  • Occupational Area IT
  • ContractDirect entry at our customer
  • Job-ID5470


Sven TrippnerRecruitment Consultant

Send email
+49 351 795 808 286

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