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IT Supporter (m/f/x)

2021/22/10

As a leading provider of HR services, turnkey industry solutions and innovative organisational concepts, ARTS supports various high-tech companies worldwide every day. In challenging projects, outstanding personalities and experts from all industries work with passion to successfully drive innovation today. You too can get off to a new start together with us.

Do you have a deep passion for IT-related topics? Are you a lateral thinker with a high level of service orientation and a strong team spirit? Then you are exactly the right candidate for us. Because we are looking for an IT Supporter for our customer in Düsseldorf. We are looking forward to your application!

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Job description

Tasks

  • Troubleshooting of software and hardware problems at the service desk as well as installations, configurations and upgrades of hardware and software

  • Prioritization, classification and documentation of faults in the ticket system

  • Error analysis and solution finding through remote support 

  • Forwarding of faults to downstream units 

  • Support in the area of end devices at our customer's site and instruction of users in the handling of new end devices

  • Administration in the Active Directory as well as maintenance and documentation in the knowledge database

  • Optimization of operational processes and structures as well as support in the handling of IT projects

Requirements

  • Completed vocational training in the IT field or a comparable qualification

  • Experience in 1st or 2nd level support

  • Confident handling of Windows 7/10, MS Office as well as mobile devices (iOS, Android)

  • Good knowledge in dealing with ticket and remote tools

  • Advanced knowledge of standard hardware

  • Knowledge of ITIL, LAN, WAN and VPN desirable

  • Very good German, English skills are an advantage

Services

  • Varied activities with own creative freedom

  • Exciting internal development opportunities

  • Flexible trust-based working hours with compensatory time off

  • Friendly and open corporate culture

  • Employer-funded insurance benefits

  • Various home office models

  • Sabbatical account for a career break

  • Attractive employee offers with partners, e.g. DriveNow, Car2Go, Fitness First, etc.

Jobdetails

  • WorkplaceDüsseldorf
  • Occupational Area IT
  • ContractTemporary employment
  • Job-ID6302

Contact

Mandy HildebrandtRecruitment Consultant

Send email
+49 351 795 808 288

apply now

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