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IT Supporter (m/f/x)


Give your career a head start within an international and innovative working environment with ARTS. As experts in engineering and production services, engineering consulting and HR services within the most diverse of high-tech industries, ARTS is familiar with the market requirements with regard to quality, and offers innovative services.

Do you have a proactive approach, a high service orientation and a

strong team spirit? Then you are exactly the right candidate for

us.Because we are looking for an IT Supporter in Leinfelden-Echterdingen near Stuttgart. Take your chance for a permanent job at our client Datagroup Hamburg GmbH, because after the fixed term until 02.06.2021 there is the possibility of extension or takeover.

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Job description


  • Acceptance of disturbances regarding software and hardware problems by phone and e-mail

  • Prioritization, classification and documentation of malfunctions in the ticket system

  • Execution of error analyses, forwarding of malfunctions and development of solutions through remote support

  • Administration in the Active Directory and software assignment via software deployment, e.g. Microsoft SCCM

  • Installation, configuration and upgrading of hardware and software

  • On-site support for end devices at the customer's premises

  • Instruction of the users in the handling of new end devices

  • Maintenance and documentation in the knowledge database

  • Optimization of operational processes and structures as well as support of IT projects


  • Completed vocational training in the IT sector or comparable qualification

  • Experience in 1st or 2nd level IT support

  • Experienced handling of Windows 7/ 10 and Microsoft Office and mobile devices (iOS, Android)

  • Knowledge of ITIL, LAN, WAN and VPN desirable

  • Good knowledge in handling ticket and remote tools and enjoy documentation

  • Advanced knowledge of standard hardware

  • Very good knowledge of German / English is an advantage

  • Readiness to travel


  • Varied activities with own creative freedom

  • Exciting internal development opportunities

  • Flexible trust-based working hours with compensatory time off

  • Friendly and open corporate culture

  • Employer-financed insurance benefits

  • Various home office models

  • Sabbatical account for a professional time-out

  • Attractive employee offers at partners, e.g. DriveNow, Car2Go, Fitness First, etc.


  • WorkplaceLeinfelden-Echterdingen
  • Occupational Area IT
  • ContractTemporary employment
  • Job-ID6578


Isabel PaschkeRecruitment Consultant

Send email
+49 351 / 795 808 280

apply now

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