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IT Supporter (m/f/x)


As an expert in HR services, ARTS empowers high-tech companies around the world with the best minds to create more powerful and efficient processes. One of our customers is the first port of call for official data on society, the economy, the environment and the state, the Federal Statistical Office. People with creative ideas and visions work here. People whose knowledge and drive make success possible - people like you!

IT is part of your DNA? Perfect - we are looking for a confident and open-minded IT Supporter in Wiesbaden, who will ensure satisfied users with heart, a high level of service orientation and technical consulting expertise - a doer who can inspire others and be inspired.

Remuneration is based on individual qualifications in accordance with pay group 11-12 of the collective agreement for the public service (TVöD).

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Job description


  • IT user support (first and second level support) for users of IT applications

  • Analysis and evaluation of highly complex, multi-component problems and development of solution approaches

  • Technical and organizational support of the department management and incident management

  • Coordination of solutions to usage problems in the team, preparation of usage instructions and training documents

  • Implementation of training courses


  • Completed studies (Bachelor or equivalent) in the field of computer science, mathematics or information management

  • Several years of professional experience

  • Good practical experience in coordinating operational services and experience in IT operations

  • Knowledge of ITIL v3 is desirable

  • Good knowledge of various IT architectures (networks, web servers, application servers, databases, data storage, central services (backup, virtualization, terminal server structure)) and IT infrastructure operations

  • Experience with IT systems and environments of varying complexity as well as good knowledge of databases, system and business architecture

  • Expertise in IT project management, knowledge of tools used such as Jira, Confluence is desirable

  • Job-relevant knowledge and qualifications in information security or willingness to acquire them


  • Family-friendly employer with a very good work-life balance

  • Flexible working hours

  • Possibility of home office

  • 30 days vacation/year

  • Canteen with partly regional specialties

  • Good transport connections and employee parking

  • Responsible and varied activities

  • Creative work in a highly motivated team

  • Attractive social benefits

  • Wide range of advanced training courses

  • Promotion of professional equality between women and men


  • WorkplaceWiesbaden
  • Occupational Area IT
  • ContractTemporary employment
  • Job-ID8971


Mandy HildebrandtRecruitment Consultant

Send email
+49 351 795 808 288

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