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Staff Member 1st and 2nd Level Support (m/f/x)


Do you have a deep passion for IT related topics? Do you enjoy documentation and have great organizational skills? Then you are exactly the right candidate for us! Because we are looking for a Staff Member 1st and 2nd Level Support in Dresden.

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Job description


  • Handling of in-house support for all end users in case of malfunctions, problems and questions

  • Receiving and prioritizing requests and faults via telephone or ticket system

  • Carrying out a qualified error analysis

  • Problem solving within the scope of 1st & 2nd level support

  • Documentation of changes made

  • Replacement, installation and maintenance of hardware and software in the client area


  • Successfully completed vocational training in the IT field or comparable professional experience

  • Application-ready experience in first level user support

  • Sound knowledge of Windows and MS Office

  • Ready-to-use knowledge of English

  • Communicative team player with a strong service orientation


  • Challenging projects in a medium-sized value-oriented company

  • Detailed and carefully supervised induction

  • Professional and personal development opportunities through project responsibility or as a technical specialist

  • Flexible working hours and mobile working

  • Financial participation in the success of the company

  • Employer-financed company pension scheme

  • Health management

  • Meal allowance for the in-house canteen

  • Free drinks

  • Job ticket

  • Assumption of childcare costs until school enrollment


  • WorkplaceDresden
  • Occupational Area IT
  • ContractDirect entry at our customer
  • Job-ID7751


Victoria PaulRecruitment Consultant

Send email
+49 351 795 808 38

apply now

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