Quality Management & Services 

Our BPO services in Quality Management

ARTS supports you in the context of one-off projects and in the permanent adoption of quality assurance measures. With a holistically integrated quality management (TQM) along the entire process chain, we guarantee compliance with quality standards and uncover potential for optimisation within the framework of CIP.

Quality Assurance

All measures are aimed at reducing the error rate and pursue the goal of "zero-error management".

  • Quality Planning
  • Quality Management

Quality Control

The aim is to reduce unforeseen costs, for example through customer complaints.

  • Receiving Controls
  • Goods Controls
  • Outgoing goods inspections

Complaint Management

The aim of our complaint management is to ensure and increase customer satisfaction and to optimize product quality by analysing customer reviews.

Risk Management

The timely identification of risks and the elimination of uncertainties enables opportunities to be exploited.

  • Conception of the reporting system
  • Tolerance Management
  • Failure Mode and Effect Analyses (FMEA)

Your contact person

Christian Rost | Customer Program Manager, Manufacturing Engineering, Logistics & Supply Chain
Christian Rost Customer Program Manager, Manufacturing Engineering, Logistics & Supply Chain +49 (0)351 795 808 413 Add as LinkedIn contact Add as XING contact