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2024/18/11

Customer Success & Key Account Manager (m/f/x)

Are you an organizational talent with a flair for customer needs and an eye for detail? In this exciting role, you will combine customer service, production coordination and strategic planning and ensure that customer requests are implemented seamlessly and efficiently. If you combine a strong service mentality with planning and analytical skills, you will shape sustainable customer relationships with our client Lufthansa Technik AG as Customer Success & Key Account Manager in Hamburg.

The gross annual salary is approx. 52,500 €.

 

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Benefits

  • Pure flexibility – individual working time organisation with a flexible hours account for maximum flexibility
  • Strong together – teamwork at its best thanks to close personal collaboration that promotes team success
  • Generous remuneration – generous remuneration based on the Equal Pay model, including bonuses and allowances above the standard pay scale for additional financial incentives
  • Enjoy time off – well-deserved time off with holiday and Christmas bonuses for relaxing moments
  • Secure retirement provision – plan for the future with a company pension scheme, supported by an employer subsidy for worry-free retirement provision
  • Culinary delights – enjoyable catering with a daily canteen allowance for culinary delights at work

Tasks

  • Processing of customer orders and inquiries with production (order creation, approval, clarification, completion, post-calculation, transport organization, invoicing)
  • Placing and processing orders with the production units as well as responsibility for the delivery conditions and representation of the respective customer interests
  • Ensuring customer communication, processing complaints and promoting active customer loyalty
  • Planning the production program (expansion, slot and completion) and organizing and supporting sales in the acquisition process
  • Responsibility for budgeting as well as identifying and implementing short and medium-term optimization measures
  • Gathering and analyzing customer information (requirements, customer planning, wishes, satisfaction)

Qualification

  • Successfully completed studies in a technical or business administration field or equivalent skills and knowledge
  • Many years of professional experience in the above-mentioned field of activity and experience in operational customer service
  • Good knowledge of engine maintenance and engine system interrelationships
  • Confident handling of the IT systems used
  • Very good knowledge of English
  • Willingness to work at home and abroad Willingness to undergo job-related further training
  • Existing work permit for the EU

 

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Jobdetails

  • Workplace Hamburg
  • Contract Temporary employment
  • Job-ID 14892

Contact

Bianca SchnödewindRecruitment Consultant

Send email
+49 174 6531429

Give your career a head start with ARTS in an international and innovative working environment. As a trustworthy, creative partner, consultant and companion for HR services, turnkey industrial solutions and innovative organizational concepts in a wide range of high-tech industries, ARTS knows the qualitative requirements of the market and offers forward-looking services. The following position is available on a temporary basis.

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