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Customer Support Manager (m/f/x)

Would you like to advance your career in an international environment with one of the world's leading aerospace companies? Our client Airbus Operations GmbH in Hamburg Finkenwerder is looking for a dedicated Customer Support Manager who will contribute to optimising our customer relationships with passion and expertise. Join our dynamic team and contribute to delivering first class service and maintaining customer satisfaction at the highest level.

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  • Optimum work-life balance –perfect balance between work and life thanks to adaptable working time models
  • Attractive remuneration – fair pay according to the Equal Pay model, as well as special annual payments and generous bonuses and allowances above the standard pay scale
  • Relaxation with a generous holiday offer – 30 days vacation and extra days off for special occasions
  • Prospects through global training programmes – shape your professional future with international, Group-wide training and development opportunities
  • Social security – company pension plan with generous employer contribution
  • First-class catering – thanks to on-site facilities such as a canteen and cafeteria
  • Flexible mobility – employee car park and subsidised Proficard from the Hamburg Transport Association (HVV subscription)


  • Ensure all customer orders and deliveries, including AOG (Aircraft On Ground)
  • Submit and analyse demand forecasts, including demand plans and forecast analyses
  • Monitoring, placing and tracking of orders
  • Daily monitoring of the supply chain and close collaboration with repair shops
  • Proactively notifying customers of order status and progress
  • Analysing late deliveries and managing recovery plans
  • Contributing to improvement projects, such as digitalisation processes and future ways of working


  • Successfully completed studies in industrial engineering, supply chain management, logistics or economics
  • Several years of professional experience in aerospace and supply chain management
  • Basic knowledge of project management required
  • Experience in aerospace, Airbus and customer service / customer relationship is an advantage
  • Initial user knowledge with SAP
  • Business fluent in English, knowledge of German is desirable
  • Existing work permit for the EU
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  • WorkplaceHamburg Finkenwerder
  • ContractTemporary employment
  • Job-ID14151


Susanne AckermannSenior Recruitment Consultant

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+49 351 795 808 53

Give your career a head start with ARTS in an international and innovative working environment. As a trustworthy, creative partner, consultant and companion for HR services, turnkey industrial solutions and innovative organizational concepts in a wide range of high-tech industries, ARTS knows the qualitative requirements of the market and offers forward-looking services. The following position is available on a temporary basis.

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