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Head of Customer Service (m/f/x)


In your professional imagination, are you the link between customer and company? Then our customer Airbus Operations GmbH is looking for exactly you! Inspire them with your goal orientation, your professional competence and your high customer orientation. Become the Head of Customer Service in Hamburg and broaden your professional perspective.

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  • Close personal cooperation

  • Payment according to the Equal Pay model

  • 30 days holiday from Equal Pay

  • Bonuses and allowances above standard rates from Equal Pay

  • Annual bonus payments

  • Company pension scheme with employer contributions

  • Employee parking spaces

  • ProfiCard allowance with the Hamburg Transport System (HVV subscription)


  • Representing the company to customers by ensuring first-class customer service

  • Customer Definition Centre (CDC) point of contact for the various internal Airbus departments as well as for the CDC technical team

  • Prepare and execute an individual visit and consultation agenda for each customer

  • Guarantee the timely availability of specialists and equipment for each customer meeting

  • Representation towards the Airbus cabin suppliers involved


  • Successfully completed studies in the fields of project management, industrial engineering or economics

  • Several years of professional experience in customer service and project management

  • Experience in the aerospace industry and as a flight attendant is an advantage

  • Good knowledge of process management

  • User knowledge of Google Workspace is an advantage

  • Business fluent in English, German desirable

  • Present work permit for the EU

  • Team player with an independent, structured way of working, a high degree of persuasiveness and assertiveness as well as strong communication skills

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  • WorkplaceHamburg
  • ContractTemporary employment
  • Job-ID11294


Cosima PetrowskiAccount Managerin Nord

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+49 1520 145 683 9

Give your career a head start with ARTS in an international and innovative working environment. As a trustworthy, creative partner, consultant and companion for HR services, turnkey industrial solutions and innovative organizational concepts in a wide range of high-tech industries, ARTS knows the qualitative requirements of the market and offers forward-looking services. The following position is available on a temporary basis.

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