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IT Service Manager (m/f/x)


Our clients' challenge is our challenge. As a leading provider of HR services, turnkey industry solutions and innovative organisational concepts, we have been supporting a wide range of high-tech industries for more than 20 years. In doing so, we integrate forward-looking solution concepts within the framework of personnel placement for the competitive edge of our customers.

Your heart beats for IT and you know how to act as a solution finder? Do you always keep the product and the user in mind? Is it also important to you to always fill up your knowledge base and share it with the team? Here is your chance! With your know-how and passion, you can become part of our client's success story as IT Service Manager in Berlin.

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Job description


  • Responsibility and coordination of changes and incidents in the ITIL framework

  • Control of IT service processes and ensuring a smooth workflow

  • Analysis and further development of IT service processes (end-to-end)

  • Responsibility for a needs-based process landscape

  • Further development of interfaces to other ITIL processes

  • Creation of meaningful process reports

  • Continuous development of knowledge management in the area of IT service management

  • Communication with service providers and stakeholders


  • Completed studies, preferably with a focus on computer science or business informatics

  • Alternatively, completed comparable training with relevant professional experience in IT service management, IT quality management or process design

  • Practical knowledge of ITIL V3

  • Experience in the use of ITSM tools

  • Very good knowledge of German

  • Communicative team player with customer- and service-oriented working style

  • Affine strategist with fast comprehension and process-oriented way of thinking


  • Unlimited employment contract
  • Payment of a 13th month's salary according to the company's collective agreement
  • Professional pension plan
  • Possibility of home office
  • 30 days vacation and a working time of 39h/week
  • Flexible working hours due to flexitime model
  • Very good opportunities for professional development


  • WorkplaceBerlin
  • Occupational Area IT
  • ContractDirect entry at our customer
  • Job-ID9056


Victoria PaulTeamlead Recruitment

Send email
+49 351 795 808 38

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