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IT Supporter (m/f/x)

2022/14/06

As an expert in HR services, ARTS empowers high-tech companies worldwide with the best brains for more powerful and efficient processes. One of our customers is Synthos Schkopau GmbH. The global chemical company, whose customers include the leading tire manufacturers Pirelli and Continental, is looking for open-minded personalities with a wealth of ideas as an initiator of innovation.

IT is part of your DNA? Perfect - we are looking for a confident and open-minded IT Supporter in Schkopau near Halle (Saale), who ensures satisfied users with heart, a high level of service orientation and technical consulting expertise - a doer who can inspire others and can be inspired. Convince us with your assertiveness and your analytical skills. 

Remuneration is in accordance with pay group 11 of the collective wage agreement for the chemical industry. Recognition of work experience relevant to your career will be decided on an individual basis. 

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Job description

Tasks

  • Take over first level support for network and computer users:
    • Support for remote network users and computers
    • Receipt of fault reports, timely implementation and forwarding of problems
      (New) installations of operating systems
    • Software installations and configurations on workstations
    • Ensuring the functionality of the office software
    • Monitoring user behaviour and access to network resources
  • Monitoring anti-virus services on workstations and the SLA (Service Level Agreement
  • Solving problems with hardware and software and initiating and carrying out repair or maintenance work
  • Configuring communication protocols, the network and Internet access
  • Participating in the planning and definition of new solutions (including drafting specification changes, submitting opinions, requesting changes to application systems, analysing service providers' offers)
  • Carrying out local IT projects and participating in or leading implementation projects for testing new or upgraded systems
  • Leading or organising training for system users
  • Coordinating cooperation with external providers
  • Ensuring the availability of systems and manual documentation for users

 

Requirements

  • Completed studies (Bachelor) or as a technician in the field of IT or similar, equivalent training

  • Several years of professional experience in the above mentioned field of activity

  • Very good knowledge of Windows 7 and newer versions

  • Know-how of IT solutions used in large companies, security aspects in IT systems, computer hardware and LAN network setup and configuration

  • Knowledge in the management of access rights and user data

  • Good knowledge of German and English

  • Communicative team player with customer-oriented as well as analytical way of thinking and working

Services

  • Security – stable employment in a motivating work atmosphere
  • Work-life balance –flexible working hours and the possibility of home office work for the office staff
  • Family-friendly – in case of illness of a child, each employee is allowed to stay at home for 2 days/month
  • Exchange & interculturality – working in an international, collegial team
  • Free design – provision of required tools in modern research facilities
  • Knowledge transfer – access to e-learning platforms
  • Growth and development – personal and professional development through participation in trainings & workshops
  • Social – interesting activities within social initiatives
  • Fair remuneration – according to the collective agreement of the chemical industry for the new federal states and East Berlin

Jobdetails

  • WorkplaceSchkopau
  • Occupational Area IT
  • ContractDirect entry at our customer
  • Job-ID9898

Contact

Laura-Marie DreesbachRecruitment Consultant

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