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2024/28/11

Manager Customer Service (m/f/x)

Would you like to become part of a leading company in the aviation industry and contribute your expertise in customer service? Our client Airbus Operations GmbH in Hamburg Finkenwerder is looking for a Manager Customer Service who can take on responsibility in a creative environment with an independent, structured and results-orientated way of working. If you have strong communication skills and find it easy to liaise with contacts at all levels, then you've come to the right place! Take the opportunity to utilise your strong customer focus in a dynamic industry and cultivate long-term business relationships.

The gross annual salary is approximately €80,000.

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Benefits

  • Optimum work-life balance –perfect balance between work and life thanks to adaptable working time models
  • Attractive remuneration – fair pay according to the Equal Pay model, as well as special annual payments and generous bonuses and allowances above the standard pay scale
  • Relaxation with a generous holiday offer – 30 days vacation and extra days off for special occasions
  • Prospects through global training programmes – shape your professional future with international, Group-wide training and development opportunities
  • Social security – company pension plan with generous employer contribution
  • First-class catering – thanks to on-site facilities such as a canteen and cafeteria
  • Flexible mobility – employee car park and subsidised Proficard from the Hamburg Transport Association (HVV subscription)

Tasks

  • Representing Airbus to customers — ensuring first-class customer service and building long-term, positive customer relationships
  • Central point of contact for the Customer Definition Centre (CDC) — coordination and communication between various internal Airbus departments and the CDC technical team
  • Customised visit and consultation planning for customers — creating tailored agendas to meet the specific needs and requirements of each customer
  • Ensure timely availability of experts and resources — Ensure that the right professionals and equipment are provided for each customer meeting
  • Represent Airbus to cabin suppliers — professionally liaise and communicate with Airbus cabin suppliers to ensure a smooth process

Qualification

  • Degree in project management, industrial engineering, business administration or international management
  • Several years of professional experience in assistance as well as in customer service or customer service
  • Basic knowledge of project management and process management required
  • Experience at Airbus or as a flight attendant an advantage
  • Business fluent German required, additional language skills an advantage
  • Existing work permit for the EU

Jobdetails

  • Workplace Hamburg Finkenwerder
  • Occupational Area Administration, Aviation, Other, Project Management
  • Contract Temporary employment
  • Job-ID 14948

Contact

Bianca SchnödewindRecruitment Consultant

Send email
+49 174 6531429

Give your career a head start with ARTS in an international and innovative working environment. As a trustworthy, creative partner, consultant and companion for HR services, turnkey industrial solutions and innovative organizational concepts in a wide range of high-tech industries, ARTS knows the qualitative requirements of the market and offers forward-looking services. The following position is available on a temporary basis.

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