Account Manager IT Support (m/f/x)

Hamburg | 3832

The future of technology is defined by people with vision and innovative ideas – people like you! As experts in engineering and production services, engineering consulting and HR services, for almost 20 years we have been supporting customers from the most diverse of high-tech industries. Become a member of our team of 500 experts and give our customers at 25 project sites the edge over the competition.

Become part of a dynamic team and develop your strengths in a relaxed working atmosphere in Hamburg. Help our customers to achieve more innovation and progress and apply to us as a Account Manager in the area of IT Support.

Task description

  • Processing, prioritization, classification, documentation and monitoring of incidents on the basis of ITIL processes

  • Performing root cause error analyses on internal test systems

  • Customer support for technical inquiries

  • Provision of a workaround or a solution (no call center activity)

  • Support in quality assurance of new software releases

  • Implementation of a tool-based monitoring of customer systems

  • Accompaniment of on-site assignments with customers and partners

Requirements

  • Completed training in the IT field, e.g. as an IT system administrator, IT specialist

  • We also offer lateral entrants from the areas of passive infrastructure, electronics or safety technology

  • First professional experience in IT support

  • Experience with Linux and Windows operating systems and databases (MS SQL, Oracle)

  • Very good knowledge of German and English, further language skills advantageous

  • Readiness for shift and weekend services

  • Desire for national and international business trips

Our Services

  • Exciting tasks in an innovative working environment

  • Modern workplace

  • Above-average and performance-related pay

  • Over-tariff surcharges and allowances

  • Open and friendly working atmosphere

Your Contact

Duygu Bedarf
Office Hamburg

ARTS Experts GmbH
Hein-Saß-Weg 19
21129 Hamburg
Germany
duygu.bedarf@arts.eu
+49 (0) 172 / 155 29 83