Call Agent IT Service Desk 1st Level (m/f/x)

Hamburg | 3843

Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.

Very good communication skills, ability to work in a team and a high service orientation - these are your strengths. Then apply and help our customer in Hamburg as Call Agent IT Service Desk 1st Level to faster, better and more efficient products.

Task description

  • Telephone customer service

  • Prequalification and processing of tickets

  • Dispatching of tickets to the 2nd level business and infrastructure

  • Documentation of standard changes


  • Completed vocational training as IT specialist or IT clerk

  • Practical experience in ITIL, if possible with certification

  • Several years of professional experience as 1st-level call agent

  • Very good knowledge of German and English

  • Team player with analytical thinking and independent working styl

Our Services

  • Varied range of tasks with a high degree of personal responsibility

  • Over-tariff salary, holiday pay, voluntary Christmas bonus and bonus payment

  • Subsidy for company pension plans with special contribution dependent on results

  • Location-specific promotion of capital-forming services and job ticket

  • Company events (summer party, company runs, EuroEyes Cyclassics, football tournament)

  • Fitness studio cooperation 

  • Free drinks (coffee, tea and fruit)

Your Contact

Magdy Mustafa

Airport Center Dresden
Hermann-Reichelt-Str. 3
01109 Dresden
+49 (0) 1522 / 945 30 91