Customer Advisor (m/f/x)
Experts from within all sectors work together at ARTS to tailor make innovations, today. As experts in engineering and production services, engineering consulting and HR services, more than 500 ARTS employees at 25 project sites support high-tech companies to realise their projects to a high level of expertise on a daily basis.
Become the new Customer Advisor at our customer Lufthansa Technik AG in Hamburg-Fuhlsbüttel. With your open, friendly personality, innovative ideas and proactive approach, lay the foundation for more customer satisfaction.
Event support and follow-up on topics such as scope of work, logistics, costs and throughput times as well as coordination with the production units.
Ensuring customer communication at events
Commissioning of events and maintenance of the corresponding IT systems
Preparation of invoice clarification including partial and final invoices
Processing of customer enquiries and calculations
Increasing customer satisfaction and building systematic customer loyalty
Completed study of a technical orientation
Good knowledge of Lufthansa Technik AG's maintenance processes
Experience in customer service, preferably in the area of Lufthansa Technik AG (e.g. COM/CSM)
Good knowledge of internal processes at Lufthansa Technik AG
Good knowledge of SAP
Very good knowledge of German and English
Willingness to work at home and abroad
Permanent employment contract
Above-average, performance-linked remuneration
Bonuses and allowances above standard rates
Annual bonus payments
Personal support close to work
Company pension scheme with employer contributions
Extensive opportunities for training and further education