Customer Advisor (m/f/x)

Hamburg | 2955

Experts from within all sectors work together at ARTS to tailor make innovations, today. As experts in engineering and production services, engineering consulting and HR services, more than 500 ARTS employees at 25 project sites support high-tech companies to realise their projects to a high level of expertise on a daily basis.

Become the new Customer Advisor at our customer Lufthansa Technik AG in Hamburg-Fuhlsbüttel. With your open, friendly personality, innovative ideas and proactive approach, lay the foundation for more customer satisfaction. 

Task description

  • Event support and follow-up on topics such as scope of work, logistics, costs and throughput times as well as coordination with the production units.

  • Ensuring customer communication at events

  • Commissioning of events and maintenance of the corresponding IT systems

  • Preparation of invoice clarification including partial and final invoices

  • Processing of customer enquiries and calculations

  • Increasing customer satisfaction and building systematic customer loyalty

Requirements

  • Completed study of a technical orientation

  • Good knowledge of Lufthansa Technik AG's maintenance processes

  • Experience in customer service, preferably in the area of Lufthansa Technik AG (e.g. COM/CSM)

  • Good knowledge of internal processes at Lufthansa Technik AG

  • Good knowledge of SAP

  • Very good knowledge of German and English

  • Willingness to work at home and abroad

Our Services

  • Permanent employment contract

  • Above-average, performance-linked remuneration

  • Bonuses and allowances above standard rates

  • Annual bonus payments

  • Personal support close to work

  • Company pension scheme with employer contributions

  • Extensive opportunities for training and further education

Your Contact

Sven Trippner

ARTS
Airport Center Dresden
Hermann-Reichelt-Str. 3
01109 Dresden
Germany
sven.trippner@arts.eu
+49 (0)351 / 795 808 286

Local Office

Office Hamburg

Hein-Saß-Weg 19
21129 Hamburg
+49 (0)40 / 554 354 950