Customer Experience Manager (m/f/x)

Hamburg | 3295

The future of technology is defined by people with vision and innovative ideas – people like you! As experts in engineering and production services, engineering consulting and HR services, for almost 20 years we have been supporting customers from the most diverse of high-tech industries. Become a member of our team of 500 experts and give our customers at 25 project sites the edge over the competition.

Expand your professional horizon as a Manager in Customer Service in Hamburg and act as an interface between "Contracts Delivery" and information management. Help our customer Airbus Operations GmbH achieve maximum corporate success through your structured working methods and your strong communication skills.

Task description

  • Contact for customer questions related to organizational topics such as arrival, stay and departure

  • Preparation of customer arrival in cooperation with worldwide Airbus departments and authorities

  • Booking of hotels and transport as well as ensuring the availability of required documents

  • Ensuring the flow of information to the Airbus departments involved and to external interfaces

  • Responsibility for the functionality of offices and technical equipment as well as customer care

  • Support of the customer in matters with German authorities

  • Manage and control budgets for assigned tasks and interface with external suppliers.

Requirements

  • Completed studies preferably in the field of communication sciences

  • Several years of professional experience in customer service

  • Fluent in German and English

  • Further language skills advantageous

  • Driving licence class B/3

Our Services

  • Permanent employment contract

  • Equal pay model

  • 30 days holiday from Equal Pay

  • Personal support close to work

  • Bonuses and allowances above standard rates

  • Annual bonus payments

  • Company pension scheme with employer contributions

  • Extensive opportunities for training and further education

  • ProfiCard allowance with the Hamburg Transport System (HVV subscription)

Your Contact

Sven Trippner

ARTS
Airport Center Dresden
Hermann-Reichelt-Str. 3
01109 Dresden
Germany
sven.trippner@arts.eu
+49 (0)351 / 795 808 286