Customer Manager in Aviation (m/f/x)

Hamburg | 1561

The future of technology is defined by people with vision and innovative ideas – people like you! As experts in engineering and production services, engineering consulting and HR services, for almost 20 years we have been supporting customers from the most diverse of high-tech industries. Become a member of our team of 500 experts and give our customers at 25 project sites the edge over the competition.

Expand your professional success as a customer advisor and realize your visions together with ARTS. In your future position, you will act as an interface between Airbus and information management at our customer Airbus Operations GmbH in Hamburg. This will make you the main contact for customers during the Aircraft deliveries and presentations at Airbus.

Task description

  • Contact person for customer questions related to organizational topics as well as for clarifying matters with German authorities.

  • Preparation of customer arrival in cooperation with worldwide Airbus departments and authorities as well as coordination of VIP visits

  • Provision of required documents

  • Ensuring the flow of information to the Airbus departments involved as well as external interfaces

  • Responsibility for the functionality of offices and technical equipment

  • Managing and controlling budgets for assigned tasks

  • Interface to external suppliers


  • Degree in communication science or in another field relevant to employment

  • Several years of professional experience in customer service

  • Experienced handling of MS Office

  • Very good knowledge of German and English, further language skills advantageous

  • Willingness to work flexible hours in an international environment

  • Class B driving licence is required

Our Services

  • Permanent employment contract

  • Equal pay model, including 30 days of holidays

  • Personal support close to work

  • Bonuses and allowances above standard rates

  • Annual bonus payments

  • Company pension scheme with employer contributions

  • Extensive opportunities for training and further education

  • ProfiCard allowance with the Hamburg Transport System (HVV subscription)

Your Contact

Sven Trippner

Airport Center Dresden
Hermann-Reichelt-Str. 3
01109 Dresden
+49 (0)351 / 795 808 286

Local Office

Office Hamburg

Hein-Saß-Weg 19
21129 Hamburg
+49 (0)40 / 554 354 950