Customer Service Employee (m/f/x)

Hamburg | 4110

Experts from within all sectors work together at ARTS to tailor make innovations, today. As experts in engineering and production services, engineering consulting and HR services, more than 500 ARTS employees at 25 project sites support high-tech companies to realise their projects to a high level of expertise on a daily basis.

Enrich our customer Lufthansa Technik AG in Hamburg-Fuhlsbüttel with your technical understanding. Meet the challenges as a Customer Service Employee with your independent, structured and conscientious way of working.

Task description

  • Contact person for our customers regarding preparation, coordination and postprocessing 

  • Monitoring of ongoing engine overhauls with regard to deadlines, costs and quality 

  • Coordination of customer orders with all internal departments 

  • Processing of customer inquiries and development of customer relationships

  • Ensuring customer satisfaction


  • Completed studies, alternatively completion of an apprenticeship with additional qualification as technician or master craftsman

  • First professional experience in customer service as well as strong service and service orientation

  • Knowledge of project management and engine maintenance desirable

  • Safe handling of MS Office

  • Fluent in English

  • Willingness to take frequent business trips at home and abroad

Our Services

  • Permanent employment contract
  • Above-average, performance-linked remuneration
  • Bonuses and allowances above standard rates
  • Annual bonus payments
  • Personal support close to work
  • Company pension scheme with employer contributions
  • Extensive opportunities for training and further education

Your Contact

Sven Trippner

Airport Center Dresden
Hermann-Reichelt-Str. 3
01109 Dresden
+49 (0)351 / 795 808 286