Customer Service Manager in Aviation (m/f/x)

Hamburg | 1096

The future of technology is defined by people with vision and innovative ideas – people like you! As experts in engineering and production services, engineering consulting and HR services, for almost 20 years we have been supporting customers from the most diverse of high-tech industries. Become a member of our team of 500 experts and give our customers at 25 project sites the edge over the competition.

Add to your list of professional accomplishments as a customer service manager and realise your visions with ARTS. In your future position in Hamburg with our client, Lufthansa Technik AG, you will be responsible for the preparation of each customer visit with regard to the procedure and creation of the agenda, amongst other things.

Task description

  • Interface for international customers such as airlines and leasing companies as well as to internal departments such as Cabin Offer, Sales, Marketing, Strategy or Engineering

  • Organisation and coordination of various requirements for customer visits

  • Guarantee of first-class customer service in the areas of reception, logistics and management during the entire stay of the customer. 

  • Representative of Airbus in front of the customer

  • Representation of Airbus in front of cabin suppliers and ensuring a positive working atmosphere


  • Bachelor's degree in the relevant field

  • At least 4 years of professional experience in customer service/customer service and 3 years in project management and aerospace

  • Experience abroad advantageous

  • Confident user of MS Office

  • Fluent command of English, good knowledge of German, other languages advantageous

  • Willingness to work overtime at short notice and organisational skills

Our Services

  • Permanent employment contract
  • Equal pay model, including 30 days of holidays
  • Personal support close to work
  • Bonuses and allowances above standard rates
  • Annual bonus payments
  • Company pension scheme with employer contributions
  • Extensive opportunities for training and further education
  • ProfiCard allowance with the Hamburg Transport System (HVV subscription)

Your Contact

Elisa Sindel

Hermann-Reichelt-Str. 3
01109 Dresden
+49 (0)351 / 795 808 25

Local Office

Office Hamburg

Hein-Saß-Weg 19
21129 Hamburg
+49 (0)40 / 554 354 950