Customer Service Manager (m/f/x)

Hamburg | 2104

Give your career a head start within an international and innovative working environment with ARTS. As experts in engineering and production services, engineering consulting and HR services within the most diverse of high-tech industries, ARTS is familiar with the market requirements with regard to quality, and offers innovative services.

Do you have excellent communication skills, assertiveness and experience in customer care? Then we look forward to receiving your application! As a Customer Advisor in Hamburg-Fuhlsbüttel, you will be responsible for the preparation, coordination and follow-up of engine overhauls at our customer Lufthansa Technik AG.

Task description

  • Contractual and cost-optimized coordination of engine overhauls

  • Arrangement and initiation of material supply with the customer and internal departments

  • Monitoring of ongoing engine overhauls with regard to deadlines, costs and quality

  • Reporting of the current status to the management level and initiation of necessary corrective measures

  • Processing of customer enquiries

  • Participation in the preparation of quotations and invoices as well as in the clarification of invoices

  • Expansion of customer relationships as well as ensuring customer satisfaction


  • Completed studies, preferably in economics or in the aerospace industry

  • Professional experience in customer service, ideally in LHT customer service

  • Knowledge of project management desirable

  • Safe handling of MS Office and SAP

  • Fluent in German and English

  • Willingness to travel on business at home and abroad

Our Services

  • Permanent employment contract

  • Above-average, performance-linked remuneration

  • Bonuses and allowances above standard rates

  • Annual bonus payments

  • Personal support close to work

  • Company pension scheme with employer contributions

  • Extensive opportunities for training and further education

Your Contact

Sven Trippner

Airport Center Dresden
Hermann-Reichelt-Str. 3
01109 Dresden
+49 (0)351 / 795 808 286

Local Office

Office Hamburg

Hein-Saß-Weg 19
21129 Hamburg
+49 (0)40 / 554 354 950