Employee for IT Service Desk (m/f/x)

Hamburg | 4703

Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.

Are you looking for a new professional success? Then you can look forward to an exciting challenge with our customer in Hamburg and apply for a position at the IT Service Desk today.

Task description

  • Analysis, prioritization and processing of IT disturbances and requests as a single point of contact

  • Acceptance of IT requests and processing and documentation in the central ticket system ServiceNow

  • Coordination of the tasks for processing the request within the ticket system

  • Troubleshooting or order processing within the scope of the Service Desk competencies

  • Collaboration in the rental of rental hardware 


  • Completed training as an IT specialist for system integration, IT systems management assistant or alternatively a comparable qualification

  • Professional experience in a comparable position is an advantage

  • Experience in 1st level support or in the Service / User Help Desk desirable

  • Knowledge in the areas of network technology, operating and ticket systems as well as PC hardware

  • Good knowledge of MS Office

Our Services

  • Above-average, performance-linked remuneration
  • Bonuses and allowances above standard rates
  • Open and friendly working atmosphere

Your Contact

Duygu Bedarf
Office Hamburg

Hein-Saß-Weg 19
21129 Hamburg
+49 (0) 172 / 155 29 83