Employee for Technical Support (m/f/x)

Dresden | 434

Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.

Support manaTec, a young IT start-up from Dresden and subsidiary of ARTS. For their motivated team we are seeking to hire a colleague to work in technical support. In joint projects you will assist in working effectively in the design of open-source-based ERP solutions. In addition to personal development in a pleasant work environment, we also guarantee you the best of conditions for specialist development in our areas of responsibility. We will be happy to receive your application. Since mid-2015 manaTec GmbH has been offering skills in the fields of Odoo consulting and development, project management or BI consulting and IT support. With the goal of adapting management software to in-house business processes you will help companies to regain their own control and influence on company development.

Task description

  • Planning and implementation of measures for eliminating disruptions as part of 1st and 2nd level support
  • Communication with customers and users by telephone and in on-site support
  • Securing user support on-site and remote
  • Preparing service interventions by the external service technicians
  • Installation of operating-system and user software and also subsequently instructing the users
  • Recording, tracking and evaluating the processes in the system

Requirements

  • Degree in computer science; alternatively, completed professional training in the IT industry with pertinent professional experience
  • Experience with Microsoft Windows 7 Client and Servers 2008/2012 as well as with Linux (Ubuntu)
  • Knowledge of servers in IP telephony
  • Professional expertise in using hardware
  • Skilled in the use of User Help Desk
  • Independent and structured approach to your work completes your profile

Our Services

  • Above-average, performance-linked remuneration
  • Flexible working hours
  • Open and friendly working atmosphere in a motivated team

Your Contact

Hagen Bierstedt

ARTS
Airport Center Dresden
Hermann-Reichelt-Str. 3
01109 Dresden
Germany
hagen.bierstedt@arts.eu
+49 (0)351 / 795 808 44

Local Office

Office Dresden

Airport Center - Hermann-Reichelt-Str. 3
01109 Dresden
+49 (0)351 / 795 808 0