Employee for Technical Support (m/f/x)

Dresden | 434

Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.

Support manaTec, a young IT start-up from Dresden and subsidiary of ARTS. For their motivated team we are seeking to hire a colleague to work in technical support. In joint projects you will assist in working effectively in the design of open-source-based ERP solutions. We will be happy to receive your application!

Task description

  • Planning and implementation of measures for eliminating disruptions as part of 1st and 2nd level support
  • Communication with customers and users by telephone and in on-site support
  • Securing user support on-site and remote
  • Preparing service interventions by the external service technicians
  • Installation of operating-system and user software and also subsequently instructing the users
  • Recording, tracking and evaluating the processes in the system

Requirements

  • Degree in computer science; alternatively, completed professional training in the IT industry with pertinent professional experience
  • Experience with Microsoft Windows 7 Client and Servers 2008/2012 as well as with Linux (Ubuntu)
  • Knowledge of servers in IP telephony
  • Professional expertise in using hardware
  • Skilled in the use of User Help Desk
  • Independent and structured approach to your work completes your profile

Our Services

  • Above-average, performance-linked remuneration
  • Flexible working hours
  • Open and friendly working atmosphere in a motivated team

Your Contact

Hagen Bierstedt

ARTS
Airport Center Dresden
Hermann-Reichelt-Str. 3
01109 Dresden
Germany
hagen.bierstedt@arts.eu
+49 (0)351 / 795 808 44