Employee in IT Support (m/f/x)
With a high level of motivation and the best expertise available, the employees of ARTS work on a daily basis to realise the vision of our customers. More than 500 ARTS employees at 25 international locations define the future of technology today, working actively alongside internationally active high-tech companies. Together with ARTS you too can make your career a calling.
Become the new IT Employee in 1st- and 2nd-Level-Support in Hamburg and broaden your professional horizon. We are looking for a confident personality who acts in a customer-oriented and structured way.
Take over 1st + 2nd level IT support in the service desk and ensure smooth operation of the IT service desk.
Ticket acceptance with subsequent support in finding solutions
Support in the provision of IT hardware
Trouble-shooting/support in the event of technical faults and error analysis/rectification in the hardware and software environment
Creation and maintenance of user accounts for your own company and for customer networks
Software distribution and patch management as well as support for internal projects as required
Creation of documentation and reports
Completed training in the IT area
Several years of work experience in a Windows environment
Experience in IT support and handling ticket systems
Sound knowledge in dealing with Cisco or HP networks
Knowledge with the monitoring of system components
Very good knowledge of German and English
Exciting tasks in an innovative working environment
Above-average and performance-related pay
Over-tariff surcharges and allowances
Open and friendly working atmosphere