Employee IT-Support (m/f/x)
Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.
Expand your professional success as an Employee in Service IT-Support in Hamburg. Convince our customers of your pronounced customer and service orientation as well as your well-founded IT expertise.
Error analysis, fault clearance and commissioning of ISP pre-products, VPN and Internet connections in the business customer environment
Control and tracking of national and international carriers and service providers within the scope of a joint fault clearance
Error analysis and interference suppression of voice services
Written and telephone customer support
Operation and maintenance of databases/ticket systems
Completed vocational training as IT specialist System integration or comparable qualification
Practical experience and good knowledge of LAN/WAN and VPN as well as various access technologies (DSL, WLL)
Knowledge of MPLS, VPLS and other transport technologies
Knowledge of the OSI protocol family, Ethernet, IPv4, IPv6 as well as voice switching and VoIP
Relevant knowledge in IP routing and dynamic routing protocols
Experience in handling end devices from the manufacturers Cisco, OneAccess and Teles desirable
Basic knowledge of English
Willingness to work shifts
Varied activities with your own creative scope as well as exciting internal development opportunities
Flexible trust-based working hours without time recording, but with time off in lieu
Trusting and open corporate culture
Employer-financed insurance benefits
Various home office models
Sabbatical account for an uncomplicated career break
Coachings and other support services by Family Service
Uncomplicated staff offers at partners, e.g. DriveNow, Car2Go, Fitness First, etc.