Employee IT-Support (m/f/x)

Hamburg | 2773

Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.

Expand your professional success as an Employee in Service IT-Support in Hamburg. Convince our customers of your pronounced customer and service orientation as well as your well-founded IT expertise.

Task description

  • Error analysis, fault clearance and commissioning of ISP pre-products, VPN and Internet connections in the business customer environment

  • Control and tracking of national and international carriers and service providers within the scope of a joint fault clearance

  • Error analysis and interference suppression of voice services

  • Written and telephone customer support

  • Operation and maintenance of databases/ticket systems


  • Completed vocational training as IT specialist System integration or comparable qualification

  • Practical experience and good knowledge of LAN/WAN and VPN as well as various access technologies (DSL, WLL)

  • Knowledge of MPLS, VPLS and other transport technologies

  • Knowledge of the OSI protocol family, Ethernet, IPv4, IPv6 as well as voice switching and VoIP

  • Relevant knowledge in IP routing and dynamic routing protocols

  • Experience in handling end devices from the manufacturers Cisco, OneAccess and Teles desirable

  • Basic knowledge of English

  • Willingness to work shifts

Our Services

  • Varied activities with your own creative scope as well as exciting internal development opportunities

  • Flexible trust-based working hours without time recording, but with time off in lieu

  • Trusting and open corporate culture

  • Employer-financed insurance benefits

  • Various home office models

  • Sabbatical account for an uncomplicated career break

  • Coachings and other support services by Family Service

  • Uncomplicated staff offers at partners, e.g. DriveNow, Car2Go, Fitness First, etc.

Your Contact

Lars Born
Office Hamburg

Hein-Saß-Weg 19
21129 Hamburg
+49 (0) 174 / 653 14 29