Employee Support (m/f/x)

Pulsnitz | 1846

Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.

Help our customer in Pulsnitz near Dresden as an Employee in Support to faster, better and more efficient products. In your position you will be the first contact person for incoming inquiries and fault reports by phone or e-mail.

Task description

  • Recording and prioritization of incidents in the ticket system

  • Keeping a meaningful documentation about the malfunction, its elimination including analysis

  • Ensuring order tracking and completion

  • Active participation in the optimization and further development of existing support processes

  • Writing editorial articles (FAQ)

Requirements

  • Completed vocational training, ideally in the technical field

  • Good technical understanding

  • Very good knowledge of German

  • Good PC knowledge, experience with software applications desirable

  • First experience in Help Desk desired

  • Team player with high customer orientation and structured way of working

Our Services

  • Above-average, performance-linked remuneration

  • Bonuses and allowances above standard rates

  • Open and friendly working atmosphere

Your Contact

Hagen Bierstedt

ARTS
Airport Center Dresden
Hermann-Reichelt-Str. 3
01109 Dresden
Germany
hagen.bierstedt@arts.eu
+49 (0)351 / 795 808 44

Local Office

Office Dresden

Airport Center - Hermann-Reichelt-Str. 3
01109 Dresden
+49 (0)351 / 795 808 0