Head of Customer Service (m/f/x)

Bialystok | 3355

Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.

Do you have excellent communication skills, assertiveness and experience in leading employees? Then you fit perfectly into the team of our client in Bialystock, Poland. As Head of Customer Service, you will take over complete control and supervision of your area of responsibility in the individual branches.

Task description

  • Management and standardization of corporate standards

  • Ensuring a high quality of service through direct cooperation with the coordinators

  • Development, implementation and controlling of management processes

  • Reporting to headquarters

  • Budget planning and target setting in close cooperation with the sales department

  • Introduction of the branches to the budget targets and monitoring of progress


  • Completed studies, e.g. in the field of transport and logistics or (project) management

  • Many years of experience in the management of company branches

  • Practical knowledge of value management and the introduction of organisational culture

  • Experience in the transport-forwarding logistics sector is an advantage

  • Very good knowledge of the Russian language

  • Willingness to take frequent business trips

Our Services

  • Stable work in an international team

  • Company flats and company cars for private use

  • Competitive remuneration and bonus package

  • Group insurance

  • The possibility of improving professional qualifications and training

Your Contact

Tomasz Mielnik

Airport Center Dresden
Hermann-Reichelt-Str. 3
01109 Dresden
+49 (0)351 / 795 808 281