Internship/Working Student in Technical Support (m/f/x)

Dresden | 266

Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.

Support manaTec, a young IT start-up from Dresden and subsidiary of ARTS. For the motivated team we are looking for a motivated beginner for the technical support. In joint projects you will be involved in the design of Open Source-based ERP solutions. In addition to personal development in a pleasant working environment, we also guarantee the best conditions for professional development in our areas of responsibility. We look forward to receiving your application!

Task description

  • Assisting the support team with disruptions as part of 1st and 2nd level support
  • Helping with user support on-site and with remote solutions
  • Communication with customers and users by telephone and in on-site support
  • Installation of operating system and user software and subsequent instructions to the users
  • Recording and documenting the processes for monitoring and reporting
  • Maintaining data in the ticket system

Requirements

  • Registered student in a computer science course of studies
  • Alternatively, completed professional training in the IT industry with prior professional experience
  • Experience with Microsoft Windows 7 Client and Servers 2008/2012 as well as Linux (Ubuntu) server skills
  • Familiarity with IP telephony
  • Skilled in the use of MS Office
  • Professional expertise in the use of hardware
  • Familiarity with User Help Desk

Our Services

  • Flexible working hours
  • Performance-related payment
  • Extensive training opportunities
  • A modern working environment
  • Not to forget: Friendly colleagues

Your Contact

Katja Herrmann
HR Management

ARTS Experts GmbH
Hermann-Reichelt-Str. 3
01109 Dresden
Germany
katja.herrmann@arts.eu
+49 (0) 0351 / 795 808 33

Local Office

Office Dresden

Airport Center - Hermann-Reichelt-Str. 3
01109 Dresden
+49 (0)351 / 795 808 0