Internship/Working Student in Technical Support (m/f/x)

Dresden | 266

Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.

Support manaTec, a young IT start-up from Dresden and subsidiary of ARTS. For the motivated team we are looking for a motivated beginner for the technical support. In joint projects you will be involved in the design of Open Source-based ERP solutions. In addition to personal development in a pleasant working environment, we also guarantee the best conditions for professional development in our areas of responsibility. We look forward to receiving your application!

manaTec GmbH has been offering expertise in the areas of Odoo consulting and development, project management or BI consulting and IT support since mid-2015. With the goal of adapting management software to internal business processes, you will help companies to take control and influence on the company's development back into their own hands.

Task description

  • Assisting the support team with disruptions as part of 1st and 2nd level support
  • Helping with user support on-site and with remote solutions
  • Communication with customers and users by telephone and in on-site support
  • Installation of operating system and user software and subsequent instructions to the users
  • Recording and documenting the processes for monitoring and reporting
  • Maintaining data in the ticket system

Requirements

  • Registered student in a computer science course of studies
  • Alternatively, completed professional training in the IT industry with prior professional experience
  • Experience with Microsoft Windows 7 Client and Servers 2008/2012 as well as Linux (Ubuntu) server skills
  • Familiarity with IP telephony
  • Skilled in the use of MS Office
  • Professional expertise in the use of hardware
  • Familiarity with User Help Desk

Our Services

  • Flexible working hours
  • Performance-related payment
  • Extensive training opportunities
  • A modern working environment
  • Not to forget: Friendly colleagues

Your Contact

Katja Herrmann
HR Management

ARTS Experts GmbH
Hermann-Reichelt-Str. 3
01109 Dresden
Germany
katja.herrmann@arts.eu
+49 (0) 0351 / 795 808 33

Local Office

Office Dresden

Airport Center - Hermann-Reichelt-Str. 3
01109 Dresden
+49 (0)351 / 795 808 0