IT Employee at the User Helpdesk (m/f/x)

Hamburg | 3677

Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.

A love of innovation and fun at work - this is important to our customer in Hamburg. Characteristics such as high IT affinity, proactive working methods and absolute team spirit are in demand. As an IT Employee at the User Helpdesk, you and your team are responsible for the support and operation of the cloud product, and also for its other tasks.

Task description

  • Acceptance, qualification and recording of all requests and messages from users in a ticket system

  • Control and processing of tickets and forwarding of pre-qualified enquiries to downstream IT departments

  • Installation, configuration and maintenance of end devices as well as creation and distribution of software packages for the client area 

  • User and rights management in Active Diretory, Exchange, Mobile Device Management and Telephony

  • Setting up the network accesses for terminals

  • Supervision of the IT infrastructure of the workstations as well as implementation and coordination of workstation and department relocations

  • Advice on questions relating to technologies in the client area


  • Completed vocational training as IT specialist in the field of system integration or comparable qualification

  • Practical experience in administration and IT support

  • Experience with Microsoft operating systems and AD

  • Initial experience in software packaging is an advantage

  • Very good knowledge of German and English 

Our Services

  • Open-ended employment contract

  • 30 days holiday

  • Remuneration according to qualifications and professional experience

  • Exciting tasks in a motivated team

  • Central and modern workplace in Hamburg's city centre

  • Extensive training and further education opportunities

Your Contact

Lars Born
Office Hamburg

Hein-Saß-Weg 19
21129 Hamburg
+49 (0) 174 / 653 14 29