IT Employee in 1st-Level-Support (m/f/x)

Hamburg | 2685

Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.

Help our customer with your know-how in the area of customer support in Hamburg as an IT Employee to faster, better and more efficient products. In your future job you will be responsible for the administration and installation of workplace related hardware.

Task description

  • Telephone and written processing of user requests

  • Documentation and processing of error messages in a ticket system

  • Troubleshooting at 1st level

  • Software installations of standard applications on PCs and laptops

  • Maintenance of IT-internal documentation

  • User administration in all internal IT systems

  • Administration of the telephone system and mobile devices


  • Completed vocational training in the IT area

  • Experience in telephone customer support

  • Very good IT user knowledge

  • Good negotiating skills in German and English

  • Strong communication skills

Our Services

  • Secure workplace in an owner-managed company

  • Performance-related payment

  • Regular training and further education opportunities

  • Attractive social benefits

  • Open and friendly working atmosphere in a motivated team

Your Contact

Tatjana Kalwa

Airport Center Dresden
Hermann-Reichelt-Str. 3
01109 Dresden
+49 (0)351 / 795 808 21

Local Office

Office Hamburg

Hein-Saß-Weg 19
21129 Hamburg
+49 (0)40 / 554 354 950