IT Service Desk Employee (m/f/x)

Hamburg | 3037

Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.

You are enthusiastic about IT and shine not only with your specialist knowledge, but also with your own ideas. Then help our customer in Hamburg as an IT helpdesk employee to better and more efficient products. Apply now - a versatile position with exciting tasks awaits you.

Task description

  • Answer a wide range of IT-related questions via telephone, e-mail or ticket system

  • Securing 1st and 2nd level support for applications, infrastructure and workstation systems

  • Monitoring in the area of applications and infrastructure

  • Carrying out the inventory of the hardware and software used

  • Provision, installation, configuration and troubleshooting of workstation systems and IT equipment

  • Participation in the planning and control of IT projects

  • Preparation of documentation


  • Completed IT training, e.g. as IT specialist for system integration

  • Good knowledge in supporting workstation systems in the Microsoft environment

  • Extensive knowledge of Microsoft Office Suite products

  • Experience in supporting iPhones and iPads

  • Knowledge in application support, ERP like e.g. SAP as well as certifications like e.g. MCSA, Windows and MOS desirable

  • Good knowledge of German and English

Our Services

  • Innovation, flat hierarchies and short decision paths

  • Modern equipment and individual staff development

  • Challenging, challenging and varied work

  • Good familiarisation in a pleasant working environment

  • Attractive remuneration package

  • Social benefits, such as private supplementary health insurance, occupational disability insurance, HVV-ProfiTicket, works canteen, fitness allowance, health days and fruit baskets

Your Contact

Magdy Mustafa

Airport Center Dresden
Hermann-Reichelt-Str. 3
01109 Dresden
+49 (0) 1522 / 945 30 91