IT staff 1st and 2nd Level Support (m/f/x)

Hamburg | 3553

Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.

Use your know-how in IT to help the technologies of tomorrow gain a head start today as a 1st and 2nd Level Support employee in Hamburg-Harburg. Our customers demand above all a communicative and confident personality.

Task description

  • Contact for the Ticket Life Cycles and the processing of incoming inquiries via the IT hotline

  • Creation, modification and scheduling of user accounts in various systems

  • Maintenance of contents in Active Directory, Exchange and the telephone system

  • Implementation of a successful lifecycle and asset management (new hardware, replacement and disposal)

  • Standard installation of endpoints incl. migration and backup of data and applications

  • Technical troubleshooting on computers, multi-function printers, smartphones, tablets and in the network

  • Support with documentation and projects


  • Completed vocational training with several years of experience in the IT environment, especially in IT support

  • Good knowledge of hardware components, client and server-side connection of corresponding peripheral devices

  • Experience with smartphones and tablets

  • Secure handling of Office applications and a ticket system (ideally OTRS)

  • Low willingness to travel (car driving licence required)

  • Team player with high customer and service orientation as well as ability to work in a team and diligence

Our Services

  • Highly motivated environment in a dynamically growing group of companies

  • Demanding activity in a future-oriented industry

  • Systematic familiarization phase

  • Individual training opportunities

  • Workplace with direct S-Bahn connection and attractive supply facilities on site

  • Subsidised HVV ProfiTicket or car park

Your Contact

Magdy Mustafa

Airport Center Dresden
Hermann-Reichelt-Str. 3
01109 Dresden
+49 (0) 1522 / 945 30 91