IT Staff First-Level-Support

Hamburg | 4704

Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.

Help our customer in Hamburg as an Employee for IT First Level Support to get faster, better and more powerful products. Convince with an ambitious approach and communicative personality. We are looking forward to receiving your application!

Task description

  • User account management (Active Directory and cloud-based systems)

  • Processing of IT software support, installation and provision via software deployment platform

  • Management and issue of IT hardware and loan equipment

  • Implementation of 1st level bug fixes for all enterprise applications

  • Creation and documentation of IT self-service training and handout documents

  • Processing of warranty and support requests


  • Completed training as an IT specialist for system integration or IT system electronics technician

  • Safe handling of ticket systems

  • Experience in remote support

  • Knowledge of medical and biological technology environments (laboratory procedures) would be an advantage

  • Good use of MS Office

  • Good knowledge of German and English

Our Services

  • Above-average, performance-linked remuneration
  • Bonuses and allowances above standard rates
  • Open and friendly working atmosphere

Your Contact

Lars Born
Office Hamburg

Hein-Saß-Weg 19
21129 Hamburg
+49 (0) 174 / 653 14 29