IT Team Leader Service Management (m/f/x)

Hamburg | 3851

Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.

Expand your professional success and become the new IT Team Leader in Service Management. We are looking for an open personality with outstanding leadership qualities, the courage to come up with innovative ideas and a great deal of commitment for our customer in Hamburg!

Task description

  • Head of the IT Service, Enterprise Architecture and Project Management team

  • Establishment of the necessary ITIL processes

  • Definition and development of enterprise architecture management and integration into the IT governance process

  • Management of the pool of qualified project managers

  • Takeover of the management of major projects

  • Preparation of documentation in English


  • Completed studies in (business) informatics, alternatively training as an informatics specialist or informatics clerk

  • Several years of professional experience in leading ITSM or EAM teams and in project management

  • Many years of experience in managing large projects on the basis of PRINCE2 or SCRUM

  • Certification in PRINCE2 and as Scrum Master as well as experience in the implementation of an EAM system

  • Experience in handling ITIL, ideally with existing certification

  • Very good knowledge of German and English

  • Willingness to travel in an international environment

Our Services

  • Varied range of tasks with a high degree of personal responsibility

  • Over-tariff salary, holiday pay, voluntary Christmas bonus and bonus payment

  • Subsidy for company pension plans with special contribution dependent on results

  • Location-specific promotion of capital-forming services and job ticket

  • Company events (summer party, company runs, EuroEyes Cyclassics, football tournament)

  • Fitness studio cooperation

  • Free drinks (coffee, tea and fruit)

Your Contact

Magdy Mustafa

Hein-Saß-Weg 19
21129 Hamburg
+49 (0) 152 / 294 530 91