IT Technician (m/f/x)

Hamburg | 2772

Behind technical services and innovative ideas there are always people with vision. People who, with their knowledge and drive make technical success possible in the first place – people like you. As experts in HR services, ARTS assists high-tech companies worldwide within the scope of their personnel placement, deploying the best minds to create more effective and efficient processes.

Are you looking for a new challenge? We are looking for you - a service-oriented problem solver with a methodically target-oriented way of working and a high level of commitment and confidence. We are looking forward to your application as IT Technician 1st and 2nd Level Support for our customer in Hamburg!

Task description

  • Qualified fault acceptance via ticket system and e-mail for software and hardware problems

  • Fault analysis as well as initial solutions through on-site or remote support

  • Design and dismantling of hardware components

  • Maintenance of asset data and knowledge database

  • Forwarding of malfunctions to downstream units

  • Support of IT projects

  • Continuous optimization of operating processes and structures

  • Service provision at customer locations (approach with DATAGROUP vehicle)


  • Completed vocational training in the IT field or a comparable qualification

  • Experience in 1st and 2nd level support

  • Safe handling of Windows 7/10 and Microsoft Office

  • Good knowledge of handling ticket and remote tools and enjoyment of documentation

  • Advanced knowledge of standard hardware

  • Fluent in German

  • Car driving licence class B

Our Services

  • Modern company with flat hierarchies

  • Appropriate training measures within the framework of your activity

  • Regular team events as well as summer parties and Christmas parties

  • Comprehensive social benefits, including capital formation benefits

  • Occupational pension provision

  • Participation in Corporate Benefits

  • Subsidy for fitness studio membership

  • Free drinks

Your Contact

Magdy Mustafa

Airport Center Dresden
Hermann-Reichelt-Str. 3
01109 Dresden
+49 (0) 1522 / 945 30 91